The MB-240: Microsoft Dynamics 365 Field Service exam is designed for professionals who configure, deploy, and manage Dynamics 365 Field Service solutions. This exam validates your ability to implement Field Service applications to improve resource scheduling, customer service, and field operations.
Exam Details:
- Exam Code: MB-240
- Exam Name: Microsoft Dynamics 365 Field Service
- Duration: 120 minutes
- Number of Questions: 40-60 (multiple-choice, case studies, drag-and-drop, etc.)
- Passing Score: 700/1000
- Cost: $165 USD (may vary by region)
- Languages: English
Skills Measured:
The exam covers the following key areas:
1. Configure Dynamics 365 Field Service (30–35%)
- Set up core Field Service components (work orders, agreements, inventory, etc.)
- Configure resource scheduling (scheduling engine, resource preferences)
- Implement customer assets and IoT devices
2. Manage Work Orders (20–25%)
- Create and manage work orders
- Use inspections and customer signatures
- Implement agreements and contract billing
3. Schedule and Dispatch Resources (25–30%)
- Configure the schedule board and dispatcher experience
- Use scheduling optimization and resource scheduling
- Implement mobile solutions for field technicians
4. Manage Inventory and Purchasing (10–15%)
- Configure inventory management (warehouses, transfers, adjustments)
- Manage purchasing and returns
Who Should Take This Exam?
- Functional Consultants implementing Field Service solutions
- System Administrators managing Field Service deployments
- Business Analysts optimizing field operations
Preparation Resources:
- Microsoft Learn: Free learning paths for MB-240
- Instructor-Led Training: Course MB-240T00
- Practice Tests: MeasureUp, Whizlabs, or Udemy
- Hands-on Practice: Use a Dynamics 365 Trial environment
Exam Tips:
- Focus on scheduling, work orders, and inventory management
- Understand Dynamics 365 Field Service Mobile
- Review IoT and Connected Field Service basics