MB-910: Microsoft Dynamics 365 Fundamentals – Complete Exam Guide (1000+ Words)
Introduction to MB-910: Microsoft Dynamics 365 Fundamentals
The MB-910: Microsoft Dynamics 365 Fundamentals exam is an entry-level certification designed for individuals who want to demonstrate foundational knowledge of Dynamics 365 applications, including Customer Engagement (CE), Finance & Operations (F&O), and Power Platform integration. This exam is ideal for business users, sales professionals, consultants, and IT professionals who need a broad understanding of Dynamics 365 capabilities.
Exam Overview
- Exam Code: MB-910
- Exam Name: Microsoft Dynamics 365 Fundamentals
- Duration: 60 minutes
- Number of Questions: 40-60 (multiple-choice, drag-and-drop, case studies)
- Passing Score: 700/1000
- Cost: $99 USD (varies by region)
- Languages: English, Japanese, Spanish, and more
Who Should Take MB-910?
- Beginners exploring Dynamics 365
- Sales & Marketing Professionals using CRM tools
- Functional Consultants implementing Dynamics 365
- IT Professionals managing Dynamics 365 deployments
- Students & Career Switchers entering the Microsoft ecosystem
Exam Objectives & Key Topics (Detailed Breakdown)
1. Describe Dynamics 365 Applications (20–25%)
This section covers the core applications in Dynamics 365 and their business value.
A. Dynamics 365 Customer Engagement (CE) Apps
- Sales Hub: Lead management, opportunity tracking, sales automation
- Customer Service Hub: Case management, knowledge base, service-level agreements (SLAs)
- Marketing: Email campaigns, customer journeys, event management
- Field Service: Work orders, scheduling, IoT integration
- Project Operations: Project planning, resource management, billing
B. Dynamics 365 Finance & Operations (F&O) Apps
- Finance: General ledger, accounts payable/receivable, budgeting
- Supply Chain Management: Inventory, procurement, warehouse management
- Commerce: Omnichannel retail, point of sale (POS), e-commerce
- Human Resources: Employee management, payroll, benefits
C. Dynamics 365 Business Central
- ERP for SMBs: Financials, supply chain, sales, and reporting
D. Power Platform Integration
- Power Apps: Custom business apps
- Power Automate: Workflow automation
- Power BI: Data visualization & analytics
- Power Virtual Agents: AI chatbots
2. Understand Cloud Concepts (10–15%)
This section tests knowledge of Microsoft Cloud & SaaS (Software as a Service).
A. Benefits of Cloud Computing
- Scalability, cost-efficiency, automatic updates
- Security & compliance (GDPR, ISO standards)
B. Deployment Models
- Public Cloud (Azure-hosted Dynamics 365)
- Private Cloud (On-premises with Azure Stack)
- Hybrid Cloud (Mix of cloud & on-premises)
C. Licensing & Pricing
- Subscription-based licensing
- User vs. app-based licenses
3. Describe AI & Mixed Reality in Dynamics 365 (10–15%)
Microsoft integrates AI (Artificial Intelligence) and Mixed Reality (MR) into Dynamics 365.
A. AI Applications
- AI for Sales: Relationship insights, sentiment analysis
- AI for Customer Service: Chatbots, case resolution suggestions
- AI for Marketing: Predictive lead scoring
B. Mixed Reality (MR) Applications
- Remote Assist: AR-guided field service repairs
- Product Visualize: 3D product demos for sales
4. Understand Reporting & Analytics (15–20%)
This section covers data insights in Dynamics 365.
A. Power BI Integration
- Dashboards & real-time analytics
- Embedded reports in Dynamics 365
B. Built-in Analytics
- Sales pipelines & forecasting
- Customer service KPIs (first call resolution, average handling time)
C. Exporting Data
- Excel exports, Dataverse, Azure Synapse Analytics
5. Security & Compliance (15–20%)
Security is critical in Dynamics 365.
A. Role-Based Security
- Security roles (Admin, Salesperson, Customer Service Rep)
- Field-level security (restricting data access)
B. Data Compliance
- GDPR, HIPAA, ISO 27001 compliance
- Data encryption & auditing
C. Authentication & Access Control
- Azure Active Directory (AAD) integration
- Multi-factor authentication (MFA)
How to Prepare for MB-910?
1. Official Microsoft Learning Paths
- Free Microsoft Learn modules (MB-910 Learning Path)
2. Instructor-Led Training
- MB-910T00: Dynamics 365 Fundamentals (Official Microsoft Course)
3. Hands-on Practice
- Dynamics 365 Trial Environment (Free 30-day trial)
4. Practice Tests
- MeasureUp, Whizlabs, Udemy (Simulate exam conditions)
5. Study Groups & Forums
- Microsoft Tech Community, Reddit (r/Dynamics365)
Exam Day Tips
✔ Read questions carefully (look for keywords like “most,” “best,” “least”)
✔ Flag difficult questions and return later
✔ Manage time wisely (60 minutes for ~50 questions)
✔ Eliminate wrong answers first (improves guessing odds)