When the submit button on an Entity Form in Power Pages doesn’t work, it can lead to significant disruptions in your portal functionality. The issue can stem from multiple sources, ranging from configuration issues to problems with permissions or script conflicts. Let’s walk through the steps to identify and fix the issue.
1. Check Form Configuration
Ensure that the form configuration is set up correctly and that all necessary fields are included. Sometimes, a missing configuration or an incorrectly configured form can cause the submit button to malfunction.
Steps to verify:
- Verify Form Fields:
- Go to your form settings and ensure that all required fields are properly configured. Any missing or incorrectly set fields might cause issues during submission.
- Check Data Source:
- Make sure that the Entity in the form is connected to the correct data source (e.g., a SharePoint list, Dataverse, or another database).
- Check Validations:
- Review any validations applied to the fields in the form. Invalid input can block the submit button from being activated or prevent submission.
2. Verify Permissions
One of the most common reasons for an Entity Form submit button not working is permission issues, especially related to the user’s access to the entity or records.
Steps to verify:
- Check Form Permissions:
- Make sure that the form’s permissions are correctly set for the users who are trying to submit data. For authenticated users, ensure that their Web Role allows creating or updating records in the associated entity.
- Check Entity Permissions:
- Ensure that users have the appropriate Create or Write permissions on the entity being used in the form. This can be set up in the Entity Permissions for the portal.
- Navigate to the Power Apps Portal Management app.
- Go to Entity Permissions and check the relevant permissions assigned to the entity associated with the form.
3. Inspect JavaScript or Custom Code
Custom JavaScript or web resources that are embedded within the form or the page might interfere with the form submission. It could be a custom script, or a conflict between multiple scripts, that is preventing the submit button from functioning.
Steps to verify:
- Disable Custom Scripts:
- Temporarily disable any custom JavaScript or web resources on the form to see if the issue persists. This will help you identify if a specific script is causing the issue.
- Check for JavaScript Errors:
- Open the browser’s developer tools (press F12) and check the Console for any errors. Errors here can point to issues with scripts that are blocking the form submission.
4. Clear Cache and Cookies
Sometimes, cached data or cookies might prevent the form from working correctly, especially if the form was previously submitted or if there are updates pending that are not reflected in the current session.
Steps to clear:
- Clear Browser Cache:
- Try clearing the browser cache or use Incognito mode to ensure no old session data is affecting the behavior of the form.
- Test in a Different Browser:
- If clearing the cache doesn’t work, test the form in a different browser or device to rule out browser-specific issues.
5. Check for Disabled or Hidden Fields
If there are disabled or hidden fields on the form, they might cause problems with the submit button if their values are required for successful submission.
Steps to verify:
- Inspect the Fields:
- Review the fields in the form and make sure that no essential fields are accidentally hidden or disabled. Hidden fields might not be included in the form submission.
- Check for Required Fields:
- Ensure that required fields are visible and that the user is able to input data into them. Missing or incomplete required fields may prevent the form submission.
6. Verify Button Event Handling
There could be an issue with how the submit button event is being handled in the form. The button might not be triggering the correct submit event or might be bound to a custom action that is not firing correctly.
Steps to verify:
- Inspect Button Settings:
- Check if the submit button has any custom event handlers associated with it that might be preventing the form submission.
- Check the Form Action:
- Review the form action and make sure that it is set to submit when clicked. A misconfigured button or action might prevent the form from submitting.
7. Check for Workflow or Process Issues
If there is any associated workflow, Power Automate flow, or process tied to the form submission, it could be failing and blocking the submit button from completing the action.
Steps to verify:
- Check Workflow/Flow Logs:
- Look at the logs for any workflows or flows that are triggered upon form submission. Errors in workflows or flows could prevent the data from being submitted.
- Verify Process Completion:
- Ensure that any processes (like record validation or approval) connected to the form submission are properly completing before the form is submitted.
8. Check for Portal Errors
Portal errors, such as server-side issues or misconfigurations in the portal itself, could prevent form submissions.
Steps to verify:
- Check Portal Logs:
- Review any errors or logs in the Power Apps Portal Management to identify server-side issues that might be affecting the form submission process.
- Review Permissions on the Portal Page:
- If the page hosting the form has restricted permissions or role-based access, ensure that the user has access to both the page and the form.
9. Contact Support
If none of the above steps resolve the issue, it might be beneficial to contact Microsoft Support or consult the Power Apps Community for any known issues or bugs with entity forms. Provide as much detail as possible, including error messages and browser console logs, to expedite the troubleshooting process.