User does not have consent to access the service – The user has not consented to give access to a service or connector.

The “User Does Not Have Consent to Access the Service” error occurs when a user tries to access a service or connector in Power Automate but has not granted the necessary permissions or consent.

Error Message:
"User does not have consent to access the service – The user has not consented to give access to a service or connector."

This issue commonly occurs due to:

• Missing or revoked OAuth permissions for a third-party service (e.g., Microsoft Graph, SharePoint, Dataverse).
• Organization-wide restrictions on user consent settings.
• DLP (Data Loss Prevention) policies blocking the connection.
• Expired or revoked tokens for authentication.

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2. Common Causes and Fixes

Cause	Description	Fix
User has not granted consent	The user has not approved access to the service or connector.	Grant consent when prompted.
Organization blocks user consent	Admin has disabled user consent for apps and services.	Request admin approval via Azure AD Admin Center.
Revoked or expired permissions	Previous consent was revoked or the token expired.	Reconnect the service and reauthorize the connection.
DLP policies restricting access	Organization policies prevent connections to certain services.	Modify DLP policies in Power Automate Admin Center.
Connector requires admin approval	Some services require admin approval before users can connect.	Admin must pre-approve the connector in Azure AD.

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3. Step-by-Step Troubleshooting Guide

Step 1: Grant Consent When Prompted

If you see a popup requesting consent, it means the service needs permission to connect to your account.

Steps to fix:

1. Click Accept when prompted to grant access.
2. If consent is not granted, the service cannot connect.
3. If the consent request does not appear, proceed to Step 2.

Example Fix:

• When using Microsoft Graph, a popup may request permission to read emails—click Allow.

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Step 2: Reconnect the Service and Refresh Permissions

If the connection is outdated or revoked, re-establish it in Power Automate.

Steps to fix:

1. Open Power Automate.
2. Click on Data > Connections.
3. Find the service or connector causing the issue.
4. Click …” (More options) > Refresh connection.
5. If refreshing doesn’t work, click Delete Connection and Add New Connection.
6. Grant permission when prompted.

Example Fix:

• If a SharePoint connection fails, reconnect your Microsoft account.

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Step 3: Check Organizational Consent Settings in Azure AD

Some organizations disable user consent for security reasons. If you cannot approve access, an admin must grant consent.

Steps for Admins:

1. Go to Azure Active Directory (Azure AD).
2. Navigate to Enterprise Applications.
3. Click User Settings.
4. Check “Users can consent to apps accessing company data on their behalf”:
   • If Disabled → Enable this setting OR manually approve the request.
   • If Enabled → Ensure users have permission to grant access.
5. Click “Admin consent requests” and approve pending requests.

Example Fix:

• If users cannot connect to Microsoft Graph, an admin must approve it in Azure AD.

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Step 4: Modify DLP (Data Loss Prevention) Policies

DLP policies in Power Automate may block access to certain services.

Steps for Admins:

1. Open Power Automate Admin Center.
2. Go to Data Policies.
3. Check if the service (e.g., Dropbox, SQL, Outlook) is in the Blocked category.
4. If blocked, move it to Business or Non-Business category.
5. Save changes and try again.

Example Fix:

• If a Google Drive connector is blocked, update the DLP policy to allow it.

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Step 5: Check Role-Based Access Control (RBAC) in Microsoft 365

If users lack the correct role assignments, they cannot access services.

Steps for Admins:

1. Open Microsoft 365 Admin Center.
2. Navigate to Users > Active Users.
3. Select the affected user.
4. Click Roles and ensure the user has the required permissions.
5. If needed, assign them the Power Automate User role.

Example Fix:

• If a user lacks the Dataverse User role, assign it to allow access.

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Step 6: Verify OAuth Token Expiration and Refresh the Login

Expired OAuth tokens prevent authentication with external services.

Steps to fix:

1. Sign out of Power Automate.
2. Sign back in and reauthorize the connector.
3. If issues persist, ask an admin to reset OAuth permissions.

Example Fix:

• If a Twitter API connection expires, re-authenticate the account.