Product Catalog Management
Product catalog management plays a critical role in how businesses present, organize, and manage their product offerings to customers. Whether you are a manufacturer, retailer, or service provider, having an….
Tag: Customer Experience
Predictive Service Scenarios in Field Service
The field service industry has undergone significant transformation over the past few years, largely driven by advancements in technology, data analytics, and artificial intelligence (AI). One of the most promising….
Industry Accelerator Customization
In the world of enterprise software, industry accelerators have become a game-changer for businesses looking to quickly adopt new technologies and streamline processes tailored to their specific industry needs. Industry….
Proactive Notification Flows
In the age of digital transformation, businesses must prioritize effective communication to stay competitive, maintain customer satisfaction, and drive operational success. One of the most powerful methods for achieving this….
Customer Voice + Power Automate Surveys
In today’s highly competitive market, understanding and responding to customer feedback is crucial for businesses seeking to enhance their products, services, and overall customer experience. Companies that fail to act….
Bot Handoff to Live Agents in Omnichannel
In today’s competitive landscape, providing a seamless and exceptional customer experience is more crucial than ever. To meet customer expectations, companies are increasingly adopting omnichannel customer service strategies. These strategies….
Adaptive Cards in Teams Integrated with D365
In today’s fast-paced business environment, teams need real-time, actionable information to make informed decisions. Microsoft has been continuously innovating to streamline processes and improve productivity, and one such powerful innovation….
Intelligent Bot Routing Based on Customer Tier
As organizations scale their operations and customer base, the need for efficient, yet personalized support becomes increasingly important. One of the most innovative developments in this area is intelligent bot….
Using Copilot in Customer Service
As customer expectations continue to rise, businesses are under increasing pressure to deliver fast, personalized, and efficient support across multiple channels. Traditional customer service models — often reactive and resource-heavy….
Aligning CRM Strategy to Business Objectives
Customer Relationship Management (CRM) is not just a technological tool; it’s a vital business strategy that drives customer engagement, satisfaction, and loyalty. However, the true value of a CRM system….