AI Builder Use Cases
Introduction In recent years, Artificial Intelligence (AI) has transitioned from a futuristic concept to an essential tool in the business world. Microsoft’s AI Builder for Dynamics 365 enables organizations to….
Tag: Customer Service Automation
Voice and Chat Channel Integration
In today’s fast-paced digital world, customers demand fast, efficient, and accessible ways to interact with businesses. From traditional phone calls to live chat on websites, customers expect to communicate through….
Dynamics 365 and Azure Bot Framework
In today’s fast-paced digital world, businesses need innovative solutions to engage customers in real-time while providing personalized, efficient, and scalable services. Microsoft Dynamics 365 and the Azure Bot Framework offer….
Bot Handoff to Live Agents in Omnichannel
In today’s competitive landscape, providing a seamless and exceptional customer experience is more crucial than ever. To meet customer expectations, companies are increasingly adopting omnichannel customer service strategies. These strategies….
Intelligent Bot Routing Based on Customer Tier
As organizations scale their operations and customer base, the need for efficient, yet personalized support becomes increasingly important. One of the most innovative developments in this area is intelligent bot….
Dynamics CRM to Power Platform Migration
The transition from Microsoft Dynamics CRM to Microsoft Power Platform represents a major leap forward in terms of flexibility, scalability, and integration capabilities. As businesses look to streamline operations, improve….
Intelligent Routing in Omnichannel
Intelligent Routing in Omnichannel for Dynamics 365: Enhancing Customer Service with AI In today’s hyperconnected world, customer expectations are higher than ever. They want fast, accurate, and personalized service—delivered seamlessly….
Using Cognitive Services in Dynamics
Using Cognitive Services in Dynamics 365: Enhancing Business Applications with AI As digital transformation accelerates, businesses are seeking new ways to enhance productivity, customer engagement, and operational efficiency. Microsoft’s Cognitive….
AI-Powered Automation: How Power Automate is Leading the Way
In today’s rapidly evolving business landscape, automation is no longer a luxury but a necessity. With the increasing volume of data, the rise of remote work, and the need for….