Case Management
In an increasingly complex business and service environment, the need for effective problem-solving, customer support, and issue tracking is more critical than ever. Whether you’re in healthcare, social work, IT,….
Tag: Customer Service
Advanced Find and Views
In Microsoft Dynamics 365 and the broader Power Platform, users often need to retrieve specific records from a vast dataset quickly and effectively. This is where Advanced Find and Views….
Customer Voice + Power Automate Surveys
In today’s highly competitive market, understanding and responding to customer feedback is crucial for businesses seeking to enhance their products, services, and overall customer experience. Companies that fail to act….
Adaptive Cards in Teams Integrated with D365
In today’s fast-paced business environment, teams need real-time, actionable information to make informed decisions. Microsoft has been continuously innovating to streamline processes and improve productivity, and one such powerful innovation….
Timeline Control Enhancements
In the realm of CRM (Customer Relationship Management), user experience is paramount. The more streamlined and intuitive the interface, the more efficient users can interact with and analyze their data…..
Real-time chat widget integration
Real-time chat widget integration allows businesses to provide instant communication between customers and support teams on their website or application. By integrating a chat widget, businesses can enhance customer engagement,….
Customer support and ticketing portal
A Customer Support and Ticketing Portal built on Power Pages provides a platform for customers to submit support tickets, track the status of their requests, communicate with support agents, and….
Essential Soft Skills Every IT Professional Should Have
Essential Soft Skills Every IT Professional Should Have While technical expertise is a key component of any IT professional’s career, soft skills are just as important in ensuring success in….
AI-powered avatars: The next step in digital interactions
The rapid advancement of artificial intelligence (AI) has brought about transformative changes in the way we interact with technology, and one of the most exciting developments is the rise of….
The rise of AI copilots in business applications
Artificial Intelligence (AI) has transformed the way businesses operate, and now, AI copilots are emerging as a revolutionary tool in business applications. An AI copilot, often referred to as an….