Automating Case Escalation
Introduction Customer service and support operations play a critical role in maintaining customer satisfaction and loyalty. One of the most important elements in a responsive support system is case escalation—the….
Tag: Escalation Rules
Approval Flows in Dynamics 365
In today’s fast-paced business environment, efficiency is key. Organizations are continuously seeking ways to streamline operations, reduce manual work, and ensure accuracy. Approval flows in Microsoft Dynamics 365 play a….