Retail and eCommerce Scenarios
The retail and eCommerce industries have undergone a seismic transformation over the last decade, driven by technology, evolving consumer expectations, and global events such as the COVID-19 pandemic. As physical….
Tag: Omnichannel
Product Catalog Management
Product catalog management plays a critical role in how businesses present, organize, and manage their product offerings to customers. Whether you are a manufacturer, retailer, or service provider, having an….
Bot Handoff to Live Agents in Omnichannel
In today’s competitive landscape, providing a seamless and exceptional customer experience is more crucial than ever. To meet customer expectations, companies are increasingly adopting omnichannel customer service strategies. These strategies….
MB-230: Dynamics 365 Customer Service Certification
MB-230: Microsoft Dynamics 365 Customer Service Certification Overview The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam validates your ability to configure and implement Dynamics 365 Customer Service solutions,….