Retail and eCommerce Scenarios
The retail and eCommerce industries have undergone a seismic transformation over the last decade, driven by technology, evolving consumer expectations, and global events such as the COVID-19 pandemic. As physical….
Tag: Personalization
Unified Customer Profile Analytics
Introduction In the era of digital transformation, understanding customer behavior, preferences, and history across all touchpoints is essential for delivering exceptional customer experiences. However, businesses often face a fragmented view….
AI-based Product Recommendations
In today’s fast-paced, highly competitive retail and e-commerce environment, businesses are continually looking for ways to improve their customer experience, boost sales, and maintain customer loyalty. One of the most….
Customer Service Insights
In today’s hyper-competitive business landscape, providing excellent customer service is essential to retaining customers and staying ahead of competitors. Companies that can deliver exceptional service are more likely to build….
Sales Insights and AI
In the ever-evolving landscape of business, sales teams are constantly seeking ways to improve their strategies, increase revenue, and stay ahead of the competition. One of the most powerful tools….
Lead Management
Lead management is one of the most essential processes in any business, especially in industries where sales play a significant role in success. Whether a company sells products, services, or….
Real-time Recommendations in Customer Insights
In the digital age, customers expect personalized experiences across every interaction—whether browsing a website, engaging with a chatbot, or making a purchase. Delivering real-time recommendations based on user behavior, preferences,….
Building an onboarding experience for new users
An effective onboarding experience is essential for ensuring that new users feel welcomed, informed, and empowered to use your product or service. A well-designed onboarding process can significantly improve user….
Testing liquid logic with test contacts
In Power Pages (formerly PowerApps Portals), Liquid is a powerful template language that allows for dynamic content rendering, manipulation of data, and interaction with Portal entities. When building portals that….
Cognitive load management in XR environments
Introduction Extended Reality (XR), encompassing Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR), places unique demands on human cognition. Unlike traditional 2D interfaces, XR immerses users in spatially….