Automating Case Escalation
Introduction Customer service and support operations play a critical role in maintaining customer satisfaction and loyalty. One of the most important elements in a responsive support system is case escalation—the….
Tag: service desk
Case Management
In an increasingly complex business and service environment, the need for effective problem-solving, customer support, and issue tracking is more critical than ever. Whether you’re in healthcare, social work, IT,….
Employee self-service portal
An Employee Self-Service (ESS) portal built using Power Pages enables employees to access, manage, and update their personal and professional information, submit service requests, view HR policies, manage leave requests,….