Omnichannel for Customer Service
In the digital age, customers expect to interact with businesses through various channels, whether it’s via email, social media, phone, or live chat. They no longer want to be confined….
Tag: service improvement
Customer Service Insights
In today’s hyper-competitive business landscape, providing excellent customer service is essential to retaining customers and staying ahead of competitors. Companies that can deliver exceptional service are more likely to build….
Customer Voice + Power Automate Surveys
In today’s highly competitive market, understanding and responding to customer feedback is crucial for businesses seeking to enhance their products, services, and overall customer experience. Companies that fail to act….
Using SLIs and SLAs in managed cloud services
Using SLIs and SLAs in Managed Cloud Services Introduction In modern cloud environments, organizations are increasingly relying on managed cloud services for everything from infrastructure to software applications. A critical….