Automating Case Escalation
Introduction Customer service and support operations play a critical role in maintaining customer satisfaction and loyalty. One of the most important elements in a responsive support system is case escalation—the….
Tag: service management
Agreements and Preventive Maintenance
In service-based industries, maintaining strong customer relationships while ensuring seamless operations is key to long-term success. Two critical components of achieving this are service agreements and preventive maintenance. While they….
Work Orders and Bookings
In a fast-paced business environment, organizations must find ways to streamline their operations and improve customer experiences. Two critical components in achieving this are work orders and bookings. These processes….
Dynamics + Power Platform Governance Strategy
As businesses continue to embrace digital transformation, Microsoft Dynamics 365 and the Power Platform have become central to their operations, helping organizations streamline processes, enhance customer relationships, and drive data-driven….
Predictive Service Scenarios in Field Service
The field service industry has undergone significant transformation over the past few years, largely driven by advancements in technology, data analytics, and artificial intelligence (AI). One of the most promising….
Adaptive Cards in Teams Integrated with D365
In today’s fast-paced business environment, teams need real-time, actionable information to make informed decisions. Microsoft has been continuously innovating to streamline processes and improve productivity, and one such powerful innovation….
Using SLIs and SLAs in managed cloud services
Using SLIs and SLAs in Managed Cloud Services Introduction In modern cloud environments, organizations are increasingly relying on managed cloud services for everything from infrastructure to software applications. A critical….