Tag: Skill-Based Routing

Queues and Routing Rules

Posted on April 21, 2025April 21, 2025 by Rishan Solutions

In modern business environments where speed, accuracy, and personalization define customer experience, queues and routing rules play a critical role. Whether you’re managing customer support tickets, incoming sales leads, or….

Dynamics365

Intelligent Routing in Omnichannel

Posted on April 19, 2025April 19, 2025 by Rishan Solutions

Intelligent Routing in Omnichannel for Dynamics 365: Enhancing Customer Service with AI In today’s hyperconnected world, customer expectations are higher than ever. They want fast, accurate, and personalized service—delivered seamlessly….