Escalation workflow via portal triggers
An escalation workflow is essential in scenarios where user-submitted issues, requests, or tickets need to be elevated to higher support tiers or management, based on criteria such as priority, status,….
Tag: SLA Management
Queues and Routing Rules
In modern business environments where speed, accuracy, and personalization define customer experience, queues and routing rules play a critical role. Whether you’re managing customer support tickets, incoming sales leads, or….
Case Management
In an increasingly complex business and service environment, the need for effective problem-solving, customer support, and issue tracking is more critical than ever. Whether you’re in healthcare, social work, IT,….
MB-230: Dynamics 365 Customer Service Certification
MB-230: Microsoft Dynamics 365 Customer Service Certification Overview The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam validates your ability to configure and implement Dynamics 365 Customer Service solutions,….
Using SLIs and SLAs in managed cloud services
Using SLIs and SLAs in Managed Cloud Services Introduction In modern cloud environments, organizations are increasingly relying on managed cloud services for everything from infrastructure to software applications. A critical….
Automating Customer Support Workflows with Power Automate
Overview Customer support teams handle multiple tasks, including ticket management, response automation, escalations, feedback collection, and reporting. Power Automate streamlines these workflows, ensuring faster response times, improved customer satisfaction, and….