Smart FAQ bot embedded via iframe
Adding a Smart FAQ bot to a Power Pages site can greatly enhance the self-service experience for users by giving them instant answers to common questions. When embedded via an….
Tag: support automation
Sentiment Analysis in Support Cases
In today’s highly competitive, customer-centric business environment, understanding how customers feel is just as important as understanding what they need. One of the most powerful tools that businesses now have….
Copilot for Sales and Customer Service
Table of Contents 1. Introduction to Copilot in CRM Microsoft’s Copilot has emerged as a game-changing AI assistant that’s transforming how sales and customer service teams operate. Built on advanced….
Queues and Routing Rules
In modern business environments where speed, accuracy, and personalization define customer experience, queues and routing rules play a critical role. Whether you’re managing customer support tickets, incoming sales leads, or….
SLAs and Entitlements
In today’s service-driven world, customer expectations are higher than ever. Whether you’re in IT service management, customer support, or enterprise-level B2B operations, clearly defined and consistently delivered service is crucial…..
Creating intelligent chatbots for portal support
Creating an intelligent chatbot to support users on your Power Pages portal enhances user experience, reduces support ticket load, and provides real-time, 24/7 assistance. With Power Virtual Agents (PVA), Power….